Hailed as "a chilling portrait" by The Boston Globe and "a crafty thriller" by Newsweek, this astonishing story of an obsessive hacker promises to change the way you look at the Internet forever. At Large chronicles the massive manhunt that united hard-nosed FBI agents, computer nerds, and...

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Alexandria Ross was only sure about one thing: her best friend Miranda. So when the seemingly random act of violence that steals Randi's life is revealed as cold-blooded murder, Andria doesn't get mad... She gets even. Driven...

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WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate...

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Winner of the Shingo Prize for Research and Professional Publication, 2009The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker...

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Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight...

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The Missing Link to Toyota-Style Success--LEAN LEADERSHIPWinner of the 2012 Shingo Research and Professional Publications Award"This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep...

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice...

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