WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure...

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Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight into the practical...

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The Missing Link to Toyota-Style Success--LEAN LEADERSHIPWinner of the 2012 Shingo Research and Professional Publications Award"This great book reveals the secret ingredient to lean success: lean leadership. Not only is...

Download or read The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development in PDF formats. You may also find other subjects related with The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development.

He set his star by a simple motto: duty, honor,  country. Only rarely does history grant a single  individual the ability, personal charisma, moral  force, and intelligence to command the respect,  admiration, and affection of an entire nation. But such a man is General H. Norman Schwarzkopf, commander  of...

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have...

Download or read Raving Fans: A Revolutionary Approach to Customer Service in PDF formats. You may also find other subjects related with Raving Fans: A Revolutionary Approach to Customer Service.