Raving Fans: A Revolutionary Approach to Customer Service
A Nonfiction, Business, Leadership book. The best way I can describe this book is ... It's a Wonderful Life married a customer service textbook, and...
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book...
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- Filetype: PDF
- Pages: 137 pages
- ISBN: 9780688123161 / 688123163
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More About Raving Fans: A Revolutionary Approach to Customer Service
I enjoyed this book greatly! It is a fun read that also delivers some great customer service insight and examples. This was a turning point in my leadership. Anyone who works in customer service can learn much from this easy read. The best way I can describe this book is ... It's a Wonderful Life married a customer service textbook, and they had a baby. I promise, that combination really does describe this book!My boss at Chick-Fil-A mentioned that the company uses the "Raving Fan" approach to customer service. Curious, I Googled the term when I got home and...